Great ideas usually stem from a certain problem. In this case, well-thumbed room folders and a flood of flyers, which came across on journeys, were the problem. “There has to be a better way!” thought Gastfreund. So they kept developing this approach and made the digitisation and communication within the hotel industry their passion and profession. For hosts who want keep up with digital progress and provide information and promote their offers in a simple and efficient way. And for guests who want to enjoy their holiday instead of asking questions, waiting for answers and researching off their own bat.
At the moment, the customer support works in ten countries, personally advising and helping each of 5,000 customers. At the same time, roughly 100 sedulous Gastfreunde make sure things run smoothly and keep developing our products.