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Solution 2019-05-13T16:19:10+00:00

City Card Lifecycle Management

A complete solution from experienced professionals. Planning, organising and delivering a city card project is a complex task. DocLX therefore offers you a tested, customer-friendly package that can face any physical and digital challenge your city card may provide: Coupon Handling, Voucher Handling, City Card App, Mobile Ticketing (including ordering-website), Online Shop, Logistics and Operations, (including card production), Hosting and Services (including software installation), Settlement with all city card partners in town.

Low risk cost model

You need not to take a high financial risk and invest huge amounts in software solutions up front – our services are transaction fee based, this means you just pay according to sold cards.

Logistics (City Card Logistic System)

  • Online web shop (including voucher handling) interfacing with ticketing of public and private transport companies
  • Stock management
  • Customer relationship management including registration
  • Customer areas
  • Financials and controlling module
  • Electronic ordering
  • Reports and statistics
  • Product management
  • Voucher API
  • Dashboard
  • ERP export
  • Customer segmentation
  • Mobile device support for couriers
  • B2B online order system

Voucher Handling

  • Administration of electronic vouchers from different suppliers
  • Automatic billing
  • Voucher issue control statistics
  • Voucher Management
  • Voucher handling via API, code list, or partner portal
  • Support of 3rd party vouchers
  • Support of Affiliate program
  • Versatile statistics
  • Reporting (daily, weekly, and/or monthly reports)

Coupon Handling

  • connection of attraction and corresponding coupon
  • Individual design of coupons
  • Simple redemption of couponsManaging reduction and / or all-inclusive coupons
  • Automatic billing
  • Controlling and statistics
  • Management of partner coupons (redeeming)
  • App for redeeming via bar / QR Code
  • Online redeeming via Web Frontend
  • API for Integration into existing systems (Cash registry,…)
  • Track & Trace
  • Multiple or one time redeeming possible
  • Reporting (daily, weekly, and/or monthly reports)
  • Online Reporting
  • Multiple redeem stations

City Card App

  • Electronic or physical use of city cards
  • Interface for automatic ticketing with local transport companies
  • Electronic voucher book with option for reuse
  • Supports promotion codes / QR-codes from voucher partners
  • QR code handling
  • Accounting of redeemed coupons
  • Depiction of city maps
  • Coupon handling
  • Attractions handling
  • Mobile ticketing
  • Digitizing the existing Vienna City Card
  • Fully integrated On Demand electronic City Card App
  • Integrated Coupon System / Voucher booklet
  • Interface to „Wiener Linien“ & Big Bus
  • „Blended“ App (analog & digital)
  • Digital map with all attractions
  • Filter & sorting
  • Integrated Direct marketing
  • Electronic City Guide
  • Detailed information about all attractions and partners
  • On- and Offline mode

City map

  • Guide to attractions
  • Tourist guide system
  • Supports validation of vouchers through voucher partners
  • Billing of validated vouchers
  • Customer segmentation

Custom add-ons

The concept of DocLX City Card Solutions allows the services provided to be custom tailored with little effort. This means you can segment your services based on the needs of your target customers or, for example, offer your city card as an app for smartphones.

Service

That’s why we work with a High Performance Computing Center in Germany, offer technical and organizational support and develop the City Card Lifecycle Management System with the inputs and needs of our clients for a common update..

How we work

To garantee the best service and solution we work in 4 steps.

Destination Card Consulting and Solution Development

We offer a unique strategic consulting service where we support destinations to establish an innovative destination (city or region) card.

DocLX City Card Solutions combines experience in tourism, online/mobile specialised knowledge, digital transformation, software solutions and consulting in process management to create a digital product that will satisfy end users and tourist board’s staff alike on a daily basis.

We work with you to define your requirements, analyse the process environment and create a solution that will achieve your strategic goals. Touristic stakeholders, in- and external processes, existing systems, operational challenges, APIs, online shops, marketing and sales activities, interactive tools will be considered as well as the benefit for operators and the guests (tourists) themselves.

That means that invoicing, handling of vouchers and coupons, the integrated app, dunning and statistics of the flow of visitors are operated from one system. Cards have a unique fingerprint and are trackable and not copiable.

We prioritise where you can improve to gain efficiencies in business.

With a detailed plan of implementation that works with our Card Lifecycle Management System we establish a modern city/region card for guests and a user-friendly system for card operators.