Solution 2019-08-13T14:39:50+00:00

City Card Solution

A complete solution from experienced professionals. Planning, organising and delivering a City Card project is a complex task. DocLX therefore offers a tested, customer-friendly package that can face any physical and digital challenge a City Card may provide: Coupon Handling, Voucher Handling, City Card App, Mobile Ticketing (including ordering-website), Online Shop, Logistics and Operations, (including card production), Hosting and Services (including software installation), Settlement with all City Card partners in town.

Our strengths:

  • Specialist for city/region cards
  • Fully digitised card-lifecycle processes including digital ticketing (app-ticket)
  • Active interface to existing systems to public transportation
  • Ticket sharing on smartphones
  • 100% tailor-made
  • Short/long term possibility of digital add-ons
  • 25 years of operating experience the Vienna City Card


Benefits for the Operator:

  • Optimised digitised workflows in administration
  • More effective service for tourists
  • Improved digital destination experience
  • Data collection of customers for marketing activities
  • Visitors flow analysis
  • Improved touristic product range
  • Smart city/region solution

Destination Card Consulting and Solution Development

For destinations who want to develop a City Card we support with our expertise in:

  • Product development
  • Price calculation
  • Service and Sales Partner Management
  • Digitalisation of all processes of the City Card Life Cycle
  • Operation management
  • Marketing and sales strategies
  • Proved and safe system

Supported Systems

Card Systems

  • All-inclusive Cards
    All the attractions are inlcuded, customer does not have to buy new tickets. Card operator has to calculate exactly the cost accounting. Cards have to be scanned at attractions for kick back. Higher administrative work, attractions need scanning devices.
  • Discount Cards
    Customer get a disount price at attraction while showing the card. Higher wins are possible because NO kick back.
  • Blended Cards
    Mix of a all-inclusive and a discount card

Card Types

  • Physical card
  • Print@home
  • Digital ticket on the smartphone

Scanning Process – Redeeming / Controll

For controlling of the validation and the redeeming of the Smart City Cards are made for

  • Visual check through personalisation
  • Barcode
  • QR code

Therefore following advices/systems can be used

  • Handheld scanner
  • Scanner App of City Card Solutions

Connection to existing cashier systems

Logistics (City Card Logistic System)

  • Online web shop (including voucher handling) interfacing with ticketing of public and private transport companies
  • Stock management
  • Customer relationship management including registration
  • Customer areas
  • Financials and controlling module
  • Electronic ordering
  • Reports and statistics
  • Product management
  • Voucher API
  • Dashboard
  • ERP export
  • Customer segmentation
  • Mobile device support for couriers
  • B2B online order system

Voucher Handling

  • Administration of electronic vouchers from different suppliers
  • Automatic billing
  • Voucher issue control statistics
  • Voucher Management
  • Voucher handling via API, code list, or partner portal
  • Support of 3rd party vouchers
  • Support of Affiliate program
  • Versatile statistics
  • Reporting (daily, weekly, and/or monthly reports)

Coupon Handling

  • connection of attraction and corresponding coupon
  • Individual design of coupons
  • Simple redemption of couponsManaging reduction and / or all-inclusive coupons
  • Automatic billing
  • Controlling and statistics
  • Management of partner coupons (redeeming)
  • App for redeeming via bar / QR Code
  • Online redeeming via Web Frontend
  • API for Integration into existing systems (Cash registry,…)
  • Track & Trace
  • Multiple or one time redeeming possible
  • Reporting (daily, weekly, and/or monthly reports)
  • Online Reporting
  • Multiple redeem stations

City Card App

  • Electronic or physical use of city cards
  • Interface for automatic ticketing with local transport companies
  • Electronic voucher book with option for reuse
  • Supports promotion codes / QR-codes from voucher partners
  • QR code handling
  • Accounting of redeemed coupons
  • Depiction of city maps
  • Coupon handling
  • Attractions handling
  • Mobile ticketing
  • Digitizing the existing Vienna City Card
  • Fully integrated On Demand electronic City Card App
  • Integrated Coupon System / Voucher booklet
  • Interface to „Wiener Linien“ & Big Bus
  • „Blended“ App (analog & digital)
  • Digital map with all attractions
  • Filter & sorting
  • Integrated Direct marketing
  • Electronic City Guide
  • Detailed information about all attractions and partners
  • On- and Offline mode

City map

  • Guide to attractions
  • Tourist guide system
  • Supports validation of vouchers through voucher partners
  • Billing of validated vouchers
  • Customer segmentation

Custom add-ons

The concept of DocLX City Card Solutions allows the services provided to be custom tailored with little effort. This means you can segment your services based on the needs of your target customers or, for example, offer your city card as an app for smartphones.